Terms and Conditions
1. Introduction
Welcome to the Nadimi website! We are delighted to have you here. These Terms and Conditions outline the rules and regulations for your use of our website. By accessing or using our site, you agree to comply with these terms. Please read them carefully to ensure a smooth shopping experience.
2. Registration
To enjoy the full range of services and products on Nadimi, we require users to register an account. The registration process includes the following mandatory fields:
1. Email: A valid email address for order confirmations and communication;
2. Name: Your full name for accurate order processing;
3. Password: A secure password to protect your account;
4. Company Name: (if applicable) for business purchases;
5. VAT Number: (if applicable) required for invoicing purposes;
6. Phone Number: To reach you regarding your order;
7. Country: Your location for shipping;
8. City: To specify your delivery area;
9. Address: The exact location for product delivery;
10. Zip / Postal Code: For precise shipping information;
11. Account Security: You are responsible for maintaining the confidentiality of your account details and for all activities that occur under your account. If you suspect any unauthorized use, please notify us immediately.
3. Order Placement and Product Purchasing
Placing an order on our website is easy! Simply browse our selection of tumblers and accessories, add your desired items to the cart, and proceed to checkout. On completing your order, you will receive a confirmation email with details of your purchase.
Order Accuracy: Please ensure that all information is correct. If you need to make changes after placing your order, contact our support team as soon as possible, and we’ll do our best to accommodate your request.
4. Delivery Terms
We aim to provide prompt delivery services to enhance your shopping experience:
In Tbilisi: Expect your products to arrive the very next day (excluding Sundays).
In Other Regions: We will deliver your items within 4-5 days (also excluding Sundays).
Please allow for couple days delay during peak periods. For detailed information about the delay, please reach us directly. Ensure that your delivery address is accurate to avoid delays in receiving your order. Shipping service provider is our partner company MyWay
5. Payment Policy
At Nadimi, we prioritize secure and convenient payment options for our customers. The following methods are accepted:
1. Apple Pay
2. Google Pay
3. Credit/Debit Card
4. Bank of Georgia App
5. Plus Points
Please note that all payments must be cleared before we process your order. If you encounter any issues while making a payment, do not hesitate to reach out for assistance.
6. Return Policy
We stand by the quality of our products. If you receive an item that is damaged or defective, you may return it within three days of delivery. To initiate a return:
Contact our customer service team with your order number and details about the issue.
We’ll guide you through the return process and arrange for a replacement or return. In case of return, you will get a full refund.
Please note: Returned items must be in their original packaging and should not show signs of significant use.
7. Marketing and Communication
We love to stay in touch with our customers! By registering on our website, you agree to receive marketing communications from Nadimi. This may include:
1. Newsletters: Stay updated on new products, special promotions, and exclusive offers;
2. Product Recommendations: Enjoy personalized suggestions based on your shopping preferences;
3. Surveys and Feedback: Help us improve our services by sharing your thoughts with us;
You can unsubscribe from our marketing communications at any time by following the unsubscribe instructions in our emails. Your preferences are important to us, and we respect your choices.
8. Confidentiality
Your privacy is important to us, and we are committed to protecting any personal information you entrust to us. We will never sell or share your information without your consent, except as required by law.
9. Copyright
All content displayed on the Nadimi website, including text, graphics, logos, and images, is owned by Nadimi and is protected by copyright laws. You may not reproduce, distribute, or modify any material without our prior written consent.
10. Term and Termination
Nadimi reserves the right to terminate or suspend access to our website at any time, without prior notice or liability, if you violate these Terms and Conditions. We retain the right to refuse service to anyone for any reason.
11. Modifications to Terms
We may update these Terms and Conditions periodically. Changes will become effective immediately upon being posted on our website. We encourage users to review these Terms regularly to stay informed about any changes.